EXCEPTIONAL QUALITYThe quality of the 14oz. Bistro Mug is excellent, far beyond expectation. The lettering is etched into the cup and is perfect. My wife and I feed a wide variety of "critters" on our deck. Years ago we gave the deck the nickname of Deb's Diner. We now have coffee mugs to celebrate the clientele that visits us throughout the day and night. I would rate this mug higher if the opportunity was available. For me the 14oz. is the perfect size for morning coffee. I highly recommend this mug. Oh, I am a red fan and this shade of red is exactly what I was seeking. I purchased a black mug at the same time.