Everything was perfect except one of the script fonts This is a beautiful ornament. We have a large family so most lines had 2 names. Everything on it was perfect minus 3 names that were one specific script font. They were illegible. I contacted customer service and heard back within 24-48 hours (I can't remember exactly the timing but it was quick). They said they were sending a new ornament free of charge. There wasn't a whole lot of info on the email saying how they were fixing it, whether those 3 names were a different font or what.