Disappointed By
Shopper (Centereach, NY) - December 12, 2020
I am disappointed because the hole for the ribbon ended up right on the babies forehead. I didn't want to switch to a different photo so after MANY edits, I was finally able to position my photo so that the hole for the ribbon was right on the edge of the babies head instead. However, when I received the ornament, there is a huge gaping hole right in the babies head. It's frustrating, because they make it abundantly clear, that what you see is what you get. Clearly that is not the case. I am also disappointed with the coloring on the back. I purchased the gray but the color is not really solid as shown. There are darker blotches under the gray making it very uneven. I tried calling just to be left on hold. I hung up and tried again and got a recording that it would be a 30 minute wait to speak with someone and I couldn't wait. The positive is the picture looked good and it was a nice size and weight. I have included a photo of what I received. I tried to include the photo of what I approved but it would only allow one.