Offer available online and by telephone only. Offer not available in corporate store. Offers cannot be combined and are not available on all products and are subject to restrictions and limitations. Offer ends 1/9/25. Prices and charges are subject to change without notice. Void where prohibited.
Customers are generally very pleased with the frames, praising their quality, beautiful engraving, and quick delivery, though some have noted concerns with the frame's backing being a bit loose. Overa... see more
Disappointed
By Shopper (Englewood, NJ) - August 18, 2024
I reached out to PM because the engraved “J” didn’t look finished to me, but was told it was in their “guidelines” I would be embarrassed to give this as a gift, so it’s basically getting tossed.
Nice quality- horrible mechanics.
By Shopper (Clifton, NJ) - December 10, 2020
The frame is nice. However, the backing and the photo constantly fall off. Even when I took it out of the box, the latches came apart and fell off. For a frame of this price, it shouldn’t be doing this.
could be better
By Shopper (Oklahoma City, OK) - October 1, 2020
Have ordered this produce many times as gifts for friends. First order was the best (about 3-4 years ago). Recently the engraving and shading on the frame isn't as dark as it used to be, causing the lettering and corner blocks not to show up as well.
Backing a bit Flimsy
By Shopper (Raleigh, NC) - April 2, 2019
I previously ordered one years ago and it was really nice. I just recently ordered another and it isn’t as nice as the previous one. The hanging hooks, if you would want to hang it, are cheap hooks. The backing is almost too small for the frame. I had to put extra cardboard on the backing so the glass wouldn’t be lose and move around. I actually used the backing from the one I bought years ago. Other than that, the engraving is nice.
An okay photo frame
By Shopper (Levittown, PA) - March 8, 2019
Nice photo frame but not as nice as the products I have bought from the site before. The frame isn't doesn't look that exclusive. The engraving is nice. I am not blown away by the quality of the product. Everything else I have bought so far was worth 5 stars, but not this one.
Happy with personalization, disappointed in quality
I ordered this frame as a gift for my husband, and I love the look of it. However, I was disappointed because this, and another frame I ordered, both came slightly damaged on the top and the wood is rough/caved in.
I purchase quite often from this site, and I'm always pleased with the quality of the merchandise. While the frame was very cute, the quality of the item was disappointing. Nevertheless, the recipients were pleased at the whole idea of the gifts.
I was so excited to get as a gift for my sister in law, however when it arrived the glass was broken. The only packaging they used was some paper. So I had wait yet another week for the replacement glass. I guess it was good that I chose the wood frame instead of the all glass.
The frame came out well, the glass arrived broken. I called for a replacement and received it quickly, but it was the wrong size. Very frustrating. I need to replace the glass on my own.
Personalized frame
By Shopper (Moline, IL) - July 21, 2014
I have ordered this photo frame a number of times and have been very satisfied with the quality and the personalized inscriptions printed on it every time UNTIL this time. I had specified that it say "60th Anniversary". Unfortunately, when they printed the number sixty, they did not use a numeric "zero", instead they used the letter "o", at least it appeared that way. Therefore the frame looked as if it was inscribed as "6oth anniversary"...almost like a nonsensical word: "6oth". The zero (or letter "o") is too small...considerably smaller than the "6". I called the customer service line to inquire if they had made a mistake and the woman informed me that that is just "the way they do it". I have ordered this frame before with "65 Anniversary" printed on it, and it was fine, but this frame ("6oth") was hardly suitable to present as the gift that it was intended to be. I love this frame, but be very cautious if your inscription contains a number with a zero...Not good!
Print was too large...
By Shopper (Ipswich, MA) - December 7, 2013
The quality of the frame was good. I thought the engraving was too large for size of the frame.
Its OK
By Shopper (San Diego, CA) - March 18, 2011
I bought several frames with different personalization. I liked it better when I had two lines personalized on top vs just one line. The sides and corners are "grooved" and I have mixed opinions about it.
The frame is fine, but I had ordered it and paid for 2 day shipping so it would arrive in time to be given at a party. When the package arrived, it had the wrong frame in it. I was very disappointed and embarrased.
I was happy with the concept and sdesign of the frame, yet unimpressed with the writing. There were several spots that were white on the black lettering that made it look rather cheapish.
Looks Nice but seems cheap
By Shopper (Troy, NY) - December 28, 2021
I have ordered a ton of items form Personalization Mall and have loved just about all of them. This item did not quite meet my expectations. The engraving is nice but the frame itself is cheap.
I ordered 9 personalized frames for my reunion event gifts, but 6 out of 9 frames are poor quality, the color of the frames looks cheap, not as good as I ordered couple years ago, it's very good at that time, that's why I ordered these for the event.....
I was disappointed with the staining of the wood. The machine that did the carving left marks in the dark areas of the frame. Didn't have time to get another gift, so had to go with this. I love the idea, but the mechanics was poor
Disappointing Quality
By Shopper (Clovis, CA) - June 12, 2023
Quality of the frame was disappointing. The back of the frame only has 2 metal clips which isn’t enough to hold it in place once putting in a picture. I had to use another frame I had to replace the back.
Do not buy this unless you don’t mind frame being offset. As you look at the frame, the right side is as pictured on website, but the left side edges don’t match up. Had them send me a second one, same as first. Very poor quality as well as poor quality control on their part.
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165 reviews
20 reviews
149 reviews
Disappointed
Looks Nice but seems cheap
Disappointing Quality
