was not as ordered my personal message was not added to my candle, and now i'm supposed to take pictures, send by i phone and supposed to use tech sutff i'm not familiar with. I ordered several items and all were perfect, so for the most part , i'm happy with your products.... I'm not sure the frustration of doing whats asked to settle the issue, so hopefully an easier way to receive a new candle with the personalization that was missing.... Billie Strong